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Elaine Ainsworth

Elaine Ainsworth

Elaine Ainsworth

Engagement Manager

Elaine Ainsworth

We are delighted to welcome Elaine as our Engagement Manager. With over 20 years’ senior leadership experience across contact centres, employee benefits and high volume NHS service delivery, she brings deep operational and stakeholder expertise. Elaine thrives in fast paced environments and champions smart, technology enabled improvement. We are looking forward to seeing how Elaine will strengthen provider engagement, enhance client relationships and support efficient, high quality reporting services that directly underpin excellent patient care.

In partnership with DMC Healthcare Ltd. (Reg no. 06745192), a key entity in the DMC Group portfolio, offering advanced integrated clinical solutions in Dermatology, Gastro & Endoscopy, ENT, Gynaecology and more. 
www.dmchealthcare.co.uk

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Clinical Effectiveness

Clinical effectiveness means ensuring that all aspects of service delivery are designed to provide the best outcomes for patients. This is achieved by ensuring that the right care is delivered to the right person at the right time they are in need and in the correct setting.

Information

A patient’s information should always be up to date and correct on any systems used. It should also be confidential through correct storage and management of data.

Risk Management

Risk Management involves having robust systems in place to understand, monitor and minimise the risks to patients and staff and to learn from mistakes. When things go wrong in the delivery of care, our staff teams should feel safe admitting it and be able to learn and share what they have learnt, which embeds change in practice.

Patient & Public Involvement

Communication with patients and the public is essential to gain insight on the quality of care we deliver, and any possible problems that can result. Public involvement is equally as important to ensure that patient and public feedback is used to improve services into day-to-day practice for better patient outcomes.

Education & Training

This encompasses the provision of appropriate support to enable staff to be competent in doing their jobs and to develop their skills so that they are up to date. Professional development needs to continue through lifelong learning.

Staff Management

This ensures the organisation recruits highly skilled staff and aligns them with the correct job roles. Staff are supported in professional development and to gain and improve their skills.

Audit

The aim of the audit process is to ensure that clinical practice is continuously monitored and that deficiencies in relation to set standards of care are remedied. Research goes alongside audits to pioneer best practice improvements.

In partnership with DMC Healthcare Ltd. (Reg no. 06745192), a key entity in the DMC Group portfolio, offering advanced integrated clinical solutions in Dermatology, Gastro & Endoscopy, ENT, Gynaecology and more. 
www.dmchealthcare.co.uk