Our commitment to safety
Our defined governance structure ensures robust assessment against the key measures of risk, audit performance & regulatory compliance. A high level of communication is maintained with clients and radiologists, through our monthly quality and metric reports.
24/7 Support
Whenever there's an issue relating to your reporting - our support team is on hand to assist you 24/7. Our system is designed to detect and alert us to any potential problems ensuring that you have access to the resources you need without delay, which allows you to do what you do best.
Comprehensive coverage, peace of mind
DMC Radiology Reporting is supported by top-tier professional liability insurance, offering protection in the unlikely event of an error. This coverage provides added security for both our radiologists and our clients.
Secure & private data management
We implement encryption and privacy protocols to protect personal and patient data. All communications are securely managed, and sensitive information is rigorously safeguarded, ensuring confidentiality throughout the reporting process.
Advanced process tools
We use advanced monitoring tools to oversee the entire reporting process. These tools help identify any deviations or anomalies, allowing us to address them quickly and maintain our operational excellence.
ISO Accredited
DMC Radiology Reporting holds:
ISO 9001 for Quality Management Systems
ISO 14001 for Information Security
ISO 27001 for Environmental Management
These certifications underscore our commitment to delivering high-quality, secure and sustainable radiology services.
Clinical effectiveness means ensuring that all aspects of service delivery are designed to provide the best outcomes for patients. This is achieved by ensuring that the right care is delivered to the right person at the right time they are in need and in the correct setting.
A patient’s information should always be up to date and correct on any systems used. It should also be confidential through correct storage and management of data.
Risk Management involves having robust systems in place to understand, monitor and minimise the risks to patients and staff and to learn from mistakes. When things go wrong in the delivery of care, our staff teams should feel safe admitting it and be able to learn and share what they have learnt, which embeds change in practice.
Communication with patients and the public is essential to gain insight on the quality of care we deliver, and any possible problems that can result. Public involvement is equally as important to ensure that patient and public feedback is used to improve services into day-to-day practice for better patient outcomes.
This encompasses the provision of appropriate support to enable staff to be competent in doing their jobs and to develop their skills so that they are up to date. Professional development needs to continue through lifelong learning.
This ensures the organisation recruits highly skilled staff and aligns them with the correct job roles. Staff are supported in professional development and to gain and improve their skills.
The aim of the audit process is to ensure that clinical practice is continuously monitored and that deficiencies in relation to set standards of care are remedied. Research goes alongside audits to pioneer best practice improvements.